Party Express London Ltd takes the privacy of its customers very seriously and we are committed to ensuring that your privacy is protected. We understand that you want to know how information about you is used, stored, and shared. And we understand the importance of protecting your personal information.
By sending your details to us that, you acknowledge that you have read this policy, you do so voluntarily and you agree that the Party Express London Ltd may use such information so that we may consider your request and/or for more general administrative and operational purposes.
What we collect:
We may collect the following information:
- Name and payment details.
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment.
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.
We must retain personal data for no longer than is necessary. What is necessary will depend on the circumstances of each case, considering the reasons that the personal data was obtained, but should be determined in a manner consistent with data retention guidelines. Data will be processed and stored when necessary to deliver our services.
We want our customers to be assured that we do not sell your personal information to others. Some of our services are hosted by third parties but we agree with those third parties that they will keep your information secure and not use it for other purposes.
At any time, you can review your personal information by logging into the Website and visiting your account profile page. You can also make changes to your password via the change password tab.
Regular data audits to manage and mitigate risks will inform the data register. This contains information on what data is held, where it is stored, how it is used, who is responsible and any further regulations or retention timescales that may be relevant. Party Express London Ltd will only retain your information for as long as you are a customer. In order to meet legal or regulatory requirements, prevent fraud, resolve disputes, prevent abuse or to overall enforce our Terms & Conditions, we may keep hold of some of your information as and where is required. Please contact our Customer Services team if you no longer wish to be a customer.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are small data files that most websites store, access and maintain on the hard drive of your computer. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. We may use technologies, such as our own cookies, to provide you with personalised online advertising tailored to your interests (i.e. personalised display ads, social media ads, email marketing and PPC ads).
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We may use your personal information to contact you with email newsletters that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link in any of our emails.
This Website is not marketed to and does not knowingly collect or maintain personal information from, children under the age of 16. If we learn that we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please let us know via email.